WE PROMISE - Our Promise For Your Customer Satisfaction

At Bluemoon Scrapbooking, we know that you have a choice when it comes to the scrapbooking supply store that you shop with. Our goal is to provide you with the highest quality scrapbooking supplies that can be found anywhere, answer your questions and respond to your inquiries quickly and accurately with customer service that serves your best interests, and do all within our abilities to ensure that your products arrive to you in new, factory condition, safely, and in the most economical and expedient manner possible.

While we strive to get your order correct the first time, each and every time, we also realize that occasionally something might not turn out the way that you expect and deserve. If, after you have placed your order, we find something that deserves your attention, we will notify you promptly and provide you options to address the issue. If, after you have placed your order, you find anything that you feel is important to you for us to know about, simply contact us and allow us an opportunity to help you with the issue.

If we have failed to live up to this promise, then we will do everything within our abilities to make it right. If we can't make it right for you, then we will gladly refund your purchase price, substitute a similar product, or credit the purchase price of the item to a future order, or to shipping and handling costs. Ultimately you will always have a choice, to the extent that we can provide a choice to you, and we will work tirelessly to represent our products and services in an honest and accurate manner.

We promise.

We value your business, and are here to serve you. Please let us know how we are doing, and your comments and suggestions are always welcome.